Refund and Returns Policy

Refund and Returns Policy for Bangalifood.com

At Bangalifood.com, we strive to provide high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help with our refund and return policy.

1. Eligibility for Returns

You may return a product if:

  • The item is defective, damaged, or incorrect.
  • The product remains unused, in its original packaging, and in the same condition as received.
  • The return request is made within [number] days of receiving the product.

2. Non-Returnable Items

Certain items are non-returnable, including:

  • Perishable goods (such as fresh food items, dairy, or frozen products).
  • Items that have been used or altered.
  • Customized or personalized products.
  • Gift cards and promotional items.

3. Return Process

To initiate a return, please follow these steps:

  1. Contact our support team at support@bangalifood.com or call us at +8801926543694 with your order details.
  2. Provide clear photos of the item if it is damaged or defective.
  3. Once your return request is approved, we will provide instructions on how to send the product back.

4. Refund Policy

  • Full Refund: If the return is due to our error (wrong or defective item), a full refund will be issued, including shipping costs.
  • Partial Refund: If the return is due to customer preference, the refund will exclude shipping charges.
  • Refund Method: Refunds will be processed within [X] business days after receiving the returned product. The amount will be credited to your original payment method.

5. Exchanges

We offer exchanges for defective or damaged products. Please contact us within [X] days of receiving your order to request an exchange.

6. Cancellations

Orders can be canceled before they are shipped. Once an order is shipped, it cannot be canceled but may be eligible for return under our return policy.

7. Shipping Costs

  • If the return is due to our mistake, we will cover the shipping costs.
  • If the return is due to customer preference, the customer is responsible for return shipping fees.

8. Contact Us

For any questions regarding our Refund and Returns Policy, please contact us:

📧 Email: support@bangalifood.com
📞 Phone: +8801926543694